Editors and Authors

Editors

Steven Shorrock is a Chartered Ergonomist and Human Factors Specialist and a Chartered Psychologist, with a background in internal and external consultancy in human factors and safety management in several industries, government, and as a researcher and educator in academia. He holds a BSc in Applied Psychology, an MSc (Eng) in Work Design and Ergonomics, and a PhD in human factors in air traffic control. Steven is a safety and human factors specialist and European safety culture programme leader at EUROCONTROL where he works in countries throughout Europe, and adjunct senior lecturer at the University of New South Wales, School of Aviation. (@StevenShorrock)

Claire Williams is a Chartered Ergonomist and Human Factors Specialist (C.ErgHF) providing advice and training in risk management to a wide range of industrial and government organisations. She holds a BSc in Biological Sciences, MSc in Ergonomics and a PhD in Ergonomics expertise. She is a Senior Human Factors/Ergonomics consultant at Human Applications and a Visiting Research Fellow in Human Factors and Behaviour Change at Derby University. (claire_dr)

Authors

John Allspaw is Etsy’s Chief Technology Officer (CTO), leading the product engineering, infrastructure, and operations teams. For over 17 years, he has worked in system operations in domains such as biotech, government, online media, social networking, and e-commerce. Unsatisfied with shallow explanations of the performance he had seen in teams of engineers operating more and more complex software, he began his human factors research (alongside his day job) in the master’s program for Human Factors and Systems Safety at Lund University. John is the author of The Art of Capacity Planning and Web Operations: Keeping the Data on Time, both published by O’Reilly Media. (@allspaw)

David Antle (BSc, MSc, PhD, CCPE) is research director and senior consultant at EWI Works, Canada. David joined EWI Works in 2012, and has since received his doctorate in kinesiology, specializing in occupational biomechanics and ergonomics, from McGill University. David works with both industrial and office settings to provide individual assessments, development and delivery of training, and assist with expansion/development of clients’ in-house ergonomics programs.

Andrew Baird is a lecturer at the University of Derby, involved with the MSc Ergonomics/Human Factors and MSc Behaviour Change programmes. A graduate of Loughborough University, Andrew spent 12 years in consultancy before rejoining academia and has worked across a range of sectors with a particular specialism in musculoskeletal disorders (MSDs). Alongside his teaching Andrew continues to practice in relation to MSDs and behaviour change. His research interests are focused primarily around musculoskeletal pain and he has published and presented at various conferences on the subject. He also has a developing interest in safety climate research.

Fiona Bird has been applying human factors in the rail industry since 1999, with considerable experience in the research, regulation, development and verification of complex systems. Fiona is a Senior Human Factors Engineer at Bombardier Transportation and is responsible for the design, assurance and verification of rolling stock and their sub-systems through all phases of the lifecycle from the tender phase to the end of warranty period including modification programmes.

Martin Bromiley is an airline Captain for a major UK airline and an aerobatic instructor. In 2005 his first wife died during a routine hospital operation, a subsequent review identified numerous systemic and human factors related issues. As a result he founded the Clinical Human Factors Group (www.chfg.org) a charitable trust that aims to promote an understanding of human factors in healthcare. He continues to Chair the CHFG in a voluntary capacity and has contributed to more human factors initiatives in healthcare than he can remember. In the 2016 New Year Honours list he was awarded an OBE for his work. (@MartinBromiley)

David Caple has been the Director of an independent ergonomics consulting company for the last 33 years and he is also an Adjunct Professor at Latrobe University in Australia. His company provides consulting services to industry groups, large companies and government particularly relating to macro ergonomics issues. Projects have been conducted in many countries including Singapore, Papua New Guinea, Malaysia, UK and New Zealand. Research projects have been funded in a wide range of areas including wheelchair anthropometry, supply chains, government communication with small business. David has been the facilitator of consultation processes for the Australian Work Health and Safety Strategy. He was also President of the International Ergonomics Association.

Ken Catchpole is a human factors practitioner whose mission is to improve safety and performance in healthcare. Initially working at Great Ormond Street Hospital in London in congenital heart surgery, he spent six years at Oxford University exploring HF interventions in surgical and acute care, before moving to Cedars-Sinai in Los Angeles to work on trauma care and robotic surgery. He has also contributed to healthcare research and improvement at hospitals in the Netherlands, Norway, Australia and New Zealand. In 2016 he took an endowed chair position at the intersection of research and safety practice at the Medical University of South Carolina. (@KenCatchpole)

Bernie Catterall was a founder Director of the UK-based Ergonomics and Risk Management consultancy Human Applications. Now ‘part-retired’, Bernie nevertheless continues to work internationally as a consultant for numerous large manufacturing clients. With over 30 years of practical consultancy experience in both the public and private sectors worldwide, Bernie evolved as a specialist dealing with Boards and Senior Management Teams in larger organisations. His consultancy work remains based around moulding ergonomics principles with risk management practice in order to provide practical improvement solutions both for industrial workplace safety and job design – and for achieving behavioural changes, especially at higher managerial levels.

Ed Chandler is Principal UX Consultant at User Vision with over 12 years’ experience in user centred design and leads their accessibility services. Worked at RNIB applying accessibility best practice. Having worked in a variety of sectors including financial services, ecommerce and retail, travel and tourism and consumer electronics Ed specialises in creating and shaping User Centred Design strategies, and building longer term business engagement on UX and accessibility. Ed has a Masters in Human Factors from the University of Nottingham and is a Member of the Chartered Institute of the Ergonomics and Human Factors.

Amy Chung is a Registered Psychologist with 7 years of experience in human factors research projects, including a 3-year ARC Linkage Project to assess the involvement of human factors in adverse events related to patient safety, a 3-year ARC Discovery Project investigating the nature of skilled performance, and a number of projects in transport safety for Roads & Maritime Services NSW. Amy is currently working as a human factors consultant and an academic editor while completing her PhD studies on the research-practice relationship in human factors and ergonomics at UNSW Australia (expected graduation in 2016).

Ben Cook is a former military transport pilot, flying instructor and low level aerobatics display pilot with formal instructional, training and human factors qualifications. Ben has over 16 years of safety management experience, with the majority of that time spent as an applied human factors specialist. He has helped organisations and teams to develop and deliver innovative projects to achieve behavioural and cultural change. He is well known for the development of contemporary safety and error management strategies, which have enhanced system resilience to human error. Ben continues to provide pragmatic, applied interventions to help achieve operational excellence.

Ryan Cooper is a human factors specialist within the Australian Defence Force and provides expertise to support a range of projects targeting the enhancement of human capability at the individual, group and system levels. He is a registered Psychologist with qualifications spanning the fields of psychology, management, human factors, safety and accident investigation. Ryan was formerly employed as a military psychologist within the Australian Army and held a variety of positions covering a broad spectrum of psychological services and operational settings. His professional interests include organisational/safety climate assessment and interventions as well as human performance in high risk environments.

Phil Day manages a team of usability, accessibility & interaction design specialists for NCR. As the lead on usability, ergonomics, and accessibility issues, he has responsibility across the entire product range for NCR Corporation including software and hardware. Prior to working at NCR, Phil, originally trained as a software engineer, studied Human-Computer Interaction (MSc and then PhD) and then worked in human factors research in several academic research roles.

Sidney Dekker (PhD Ohio State University, USA, 1996) is professor of humanities and social science at Griffith University in Brisbane, Australia, where he runs the Safety Science Innovation Lab. Previously, he was Professor of human factors and system safety at Lund University in Sweden. After becoming full professor, he learned to fly the Boeing 737, working part-time as an airline pilot out of Copenhagen. He has won worldwide acclaim for his groundbreaking work in human factors and safety, and is best-selling author of, most recently, The Field Guide to Understanding ‘Human Error’ (2014), Second Victim (2013), Just Culture (2012), Drift into Failure (2011), and Patient Safety (2011). His latest book is Safety Differently (2015). More at sidneydekker.com. (@sidneydekkercom)

Lisa Duddington owns the multi award-winning user experience agency, Keep It Usable. A recognised UX expert, her company works with household brands to understand customers’ digital experiences, applying psychology to improve those experiences and increase sales, particularly online. Her main interests are consumer psychology and behaviour. Lisa holds an MSc in Human Factors and Ergonomics and a BSc (Hons) in Computing and Psychology and originally began her career as a mobile usability specialist within Sony Ericsson. Keep It Usable’s mobile work has been showcased at 10 Downing Street as an example of how technology can be used to improve the nations’ health and wellbeing. (@usabilitygal)

Alan Ferris is a retired Fellow of the CIEHF. He has worked in HF/E in small and large consultancies including CCD, AIT, FA, ITT, and EMI. His most recent work prior to retirement was on rail systems for Network Rail and Metronet/ LUL. Before that it was financial software systems, Telecoms and Telecoms Standards. He has held a variety of positions on the CIEHF panel’s and committees and has been part of the team steering the CIEHF through to achieving Chartered status over the last decade. He is currently Chair of the CIEHF’s Professional Affairs Board.

Ben O’Flanagan is a Human Factors Specialist at Sydney Trains, with a focus on developing resilient systems and improving operational performance. He is a Chartered Ergonomist and Human Factors Specialist (C.ErgHF) and has a background in human factors consultancy. He has a Masters degree in Ergonomics from Loughborough University.

Margo Fraser Fraser holds a B.Sc. (Co-op) and M.Sc. in Kinesiology specializing in Ergonomics from the University of Waterloo as well as a Certificate in Occupational Health & Safety from Ryerson Polytechnical Institute. She is a Canadian Certified Professional Ergonomist (CCPE) and a Past-President and current Executive Director of the Association of Canadian Ergonomists/Association canadienne d’ergonomie. Margo is a Practicing Kinesiologist with the British Columbia Association of Kinesiologists and has acted as Vice-President and Secretary General of the International Ergonomics Association (IEA) and a member of the IEA technical committees on Ergonomics for Children and Educational Environments (ECEE), and Organizational Design and Management (ODAM).

Dominic Furniss is a Researcher Co-Investigator at University College London, UK. His research focus is on understanding the design and use of medical devices in sociotechnical systems. He conducts qualitative studies and recently edited two books on ‘Fieldwork for Healthcare’. He also has a keen interest in public engagement and patient involvement. In 2014 he received a UCL Public Engagement Award for his contribution to this area. (@domfurniss)

Ron Gantt is Vice President of SCM. He has over a decade experience as a safety leader and consultant in a variety of industries, such as construction, utilities and the chemical industry, to help people see safety differently. Ron has a graduate degree in Advanced Safety Engineering and Management as well as undergraduate degrees in Occupational Safety and Health and Psychology. He is currently pursuing is PhD, studying organizational learning and drift. Ron is a Certified Safety Professional, a Certified Environmental, Safety and Health Trainer, and an Associate in Risk Management. He is also co-editor for SafetyDifferently.com.

Don Harris is Professor of Human Factors in the Faculty of Engineering and Computing at Coventry University. He is a Fellow of the CIEHF and a Chartered Psychologist with 30 years of experience of teaching and research in the Aviation, Defence and the Automotive sectors. He has been involved in the design and certification of flight decks; worked in the safety assessment of helicopter operations and was an accident investigator on call to the Division of Army Aviation. His principal research interests lie in the areas of advanced concepts for flight deck design and aviation safety. He recently published ‘Writing Human Factors Research Papers’ (Ashgate).

Brenton Hayward is a Registered Psychologist (AU) and MD of Dédale Asia Pacific, with more than 35 years of experience working with human factors, safety promotion and safety investigation in civil and military aviation and other safety critical industries, including rail, maritime, resource mining and nuclear power production. He has developed and delivered training in aviation psychology, human factors, CRM, and safety investigation techniques for a range of organisations in Australia, Africa, Asia, Europe, the Middle East, the Pacific and the Americas. This has included international training courses and workshops on behalf of the European Association for Aviation Psychology, for EMBRAER, for EUROCONTROL, and for the Singapore Aviation Academy.

Nigel Heaton is a director of Human Applications. He has worked for BT research laboratories, GEC research laboratories, HM Treasury and Loughborough University of Technology. Nigel’s main interests are in engaging senior management teams in improving health, safety and welfare. He has worked worldwide with organisations ranging from large Government Departments, multi-national companies and NGOs. Recently he has been working on ways to deliver leadership and behaviour change programmes to support organisations in getting better. Nigel is a Chartered Fellow of the Chartered Institute of Ergonomics and Human Factors and a Chartered Member of the Institution of Occupational Health and Safety. He acts as a consultant to organisations who are interested in designing and implementing simple risk management systems that take account of people.

Erik Hollnagel is Professor at the Institute of Regional Health Research, University of Southern Denmark (DK), Chief Consultant at the Centre for Quality, Region of Southern Denmark, and Professor Emeritus at the Department of Computer Science, University of Linköping (S). He has worked at universities, research centres, and industries in several countries and with problems from many domains including nuclear power generation, aerospace and aviation, software engineering, land-based traffic, and healthcare. Erik’s professional interests include industrial safety, resilience engineering, patient safety, accident investigation, and modelling large-scale socio-technical systems. He has published widely and is the author/editor of 23 books, as well as a large number of papers and book chapters.

Daniel Hummerdal currently works as Safety Innovation Leader at Thiess, and is based in Brisbane, Australia. After an initial career as commercial pilot, Daniel studied psychology. Since then, he has worked as accident investigator with the Swedish Civil Aviation Administration, Human factors consultant with Dedale (France), and been engaged in industrial safety research in Sweden, France and Australia. Now back in the corporate world, his goals is to help organisations find better ways to organise safety. Daniel is also the founder and former editor of http://www.safetydifferently.com.

Shelly Jeffcott is a native Aussie human factors specialist with 15+ years experience in patient safety research and implementation. She is currently the Human Factors Lead for one of Scotland’s biggest Health Boards, working with frontline operating theatre teams to design and test safety interventions. Shelly has a degree in Psychology from York University, a PhD in Human Computer Interaction from Glasgow University and did her Post Doctoral Research in the Engineering Design Centre at Cambridge University. She was a Senior Research Fellow in the Department of Epidemiology and Preventive Medicine at Monash University in Melbourne for 5 years and spent 2 years as a National Improvement Advisor in NHS Scotland. (@drjeffcott)

Dan Jenkins leads human factors and usability team at DCA Design International working across four sectors (medical, consumer, transport and industrial). Dan started his career as an automotive engineer where he developed a keen interest in ergonomics. In 2005, he returned to Brunel University taking up the role of Research Fellow, studying part-time for his PhD in Human Factors and Interaction Design. Dan has worked across a wide range of domains including medical, consumer products, defence, automotive, rail, maritime, aviation, nuclear facilities, and control room design. He has co-authored ten books and over 50 peer-reviewed journal papers, alongside numerous conference articles and book chapters. (@danielpjenkins)

Rob Miles is Technical Director of Hu-Tech Risk Management Services. Rob has over 25 years’ experience in Human Factors, principally in offshore oil and gas but also rail, defence and aviation. He was the HF topic specialist on the UK Deepwater Horizon working group and has contributed HF sections in many guidance documents. As Chair of the Energy Institute’s Human and Organisational Factors Working Group, Rob oversees the production of HF guidance for the UK Energy sector. He is HF advisor and independent member of CIRAS, the UKs confidential reporting system for rail workers. He is currently developing barrier-based analyses in healthcare to improve patient safety.

Linda Miller (OT [D], OTD, MEDes, CCPE, CPE) is President at EWI Works International Inc and has practiced in ergonomics for 25 years. Linda established EWI Works in 1991 & has extensive experience in large-scale national and international ergonomic projects involving program development & training. Industries include healthcare, utilities, forestry, mining and manufacturing. For two decades, she has presented at health & safety conferences and teaches at the University of Alberta. She is a certified ergonomist in Canada and the United States.

Dave Moore is a New Zealander originally from London with 25 years experience specifically in HF/E, who has lived almost exactly half his life in each place. He has co-directed a private consultancy – South Pacific Ergonomics Ltd, worked as a Research Ergonomist for a government-owned institute, and subsequently teaches at AUT University in Auckland. Posts held include the IEA newsletter Editor, HFESNZ President, and IEA Council member for NZ.

Dave O’Neill has over 40 years experience as an ergonomics researcher, practitioner and manager. Having started his career as an aerospace engineer (mechanical) he moved into agricultural engineering after completing an MSc in Ergonomics (UCL, 1974). After 30 years at a government research institute (National Institute of Agricultural Engineering, which became Silsoe Research Institute), Dave set up his own Consultancy (Dave O’Neill Associates) from which he took some time out to be the Chief Executive of the Ergonomics Society, now the Chartered Institute of Ergonomics and Human Factors (2008 – 2014). Dave is a Chartered Ergonomist and a Eur.Erg. as well as having affiliations to the Institution of Mechanical Engineers and the Institution of Agricultural Engineers.

Guy Osmond has been in business for over forty years and in workplace ergonomics for more than twenty. During that time, he has developed a broad understanding of the variable approaches to workplace ergonomics arising from different cultures and legislative backdrops. He has also been involved in the sourcing, development and UK introduction of a number of new devices. He has continually pioneered innovative products and services and is especially interested in the use of technology to improve processes and communication. (@OsmondGroup)

Jean Pariès is the President of the DEDALE company, located in Paris (France) and Melbourne (Australia). He is an internationally recognized expert in the field of Human and Organizational Factors of safety. After a career with the French Civil Aviation Authority, then with the French Air Accident Investigation Bureau, he participated in the foundation of Dédale, active in the fields of aviation, nuclear power, rail transportation, energy distribution, patient safety, industry, and road safety. Since the early 2000s, he has actively participated in the research movement of resilience, and he has recently been elected the President of the Resilience Engineering Association.

Clare Pollard is the Director of a Human Factors Consultancy, Clear Pool Consulting Limited, providing technical assessments, training and peer review. Over the past fifteen years Clare has been supporting projects for nuclear licensees across the UK including reactor sites, defence facilities and research establishments. A Chartered Fellow of the Institute of Ergonomics and Human Factors, Clare has particular interests in security behaviours, operator error and the human aspects of decommissioning.

Ian Randle (BSc, MSc, PhD, MIEHF, CErgHF) is Managing Director of Hu-Tech Human Factors Consultancy and President of the Chartered Institute of Ergonomics & Human Factors (2016-17). He has over 30 years’ experience in Human Factors consultancy, research and teaching. Ian has worked in a broad range of sectors including manufacturing, defence, aviation, nuclear, pharmaceuticals and healthcare. However, over the past 15 years Ian has mostly worked in Oil & Gas major projects. His work has ranged from managing the human factors integration process through the stages of a project, to undertaking human error analysis of safety critical tasks. As MD of Hu-Tech he has overseen the human factors support in over 100 oil/gas and maritime capital projects around the world.

Paul Salmon is Professor in Human Factors at the University of the Sunshine Coast and is director of the Accident Research team (USCAR). His research to date has involved the application of Human Factors theory and methods for understanding and enhancing performance in safety critical systems such as road safety, aviation, defence, the workplace, and outdoor recreation. A significant component of his current research program focusses on bridging the gap between research and practice and on the integration of Human Factors research outputs and methodologies into real world practice. (@DrPaulSalmon)

Caroline Sayce is a Human Factors Engineer at Rolls-Royce, currently supporting the safety case for future submarine designs. This work has focused on operability and task analysis, the development and testing of HMIs, and support to the design of systems and components. Previous experience has been gained in the rail industry, in the design of rolling stock and highways industry. Caroline has a Bachelor’s Degree in Ergonomics, is a Chartered Member of the Institute of Ergonomics and Human Factors (C.Erg.HF), and a member of the Institute of Engineering and Technology.

Richard Scaife is a Director of The Keil Centre Limited, a Chartered Occupational Psychologist, and a Chartered Ergonomics and Human Factors Specialist. He has 27 years’ experience in a range of industry sectors including aviation, nuclear, construction, process and pharmaceuticals, providing consultancy expertise and training. Richard works in all aspects of human factors, particularly human safety analysis (including human error) and the design and evaluation of equipment to meet user requirements. Richard’s current work includes training incident investigators, safety culture assessment, and behavioural safety. Richard holds a BSc (Tech) in Occupational Psychology and an MSc in Occupational Psychology.

Graham Seeley is a Human Factors Specialist with over 10 years’ experience managing human factors integration in the rail industry. He has a keen interest in the practical application of human-centred design principles, to help deliver safety improvements and to realise business objectives. Graham’s design experience covers a broad range of systems, interfaces and infrastructure; his current focus is the optimisation of safe working systems used to protect track workers in the rail corridor. Graham holds a BSc degree in Ergonomics from Loughborough University.

Sarah Sharples is a Professor of Human Factors and Associate Pro-Vice-Chancellor for Research and Knowledge Exchange in the Faculty of Engineering at the University of Nottingham. She is a Chartered Ergonomist and Human Factors Specialist, and her main areas of interest and expertise are human-computer interaction, cognitive ergonomics and quantitative and qualitative research methodologies for examination of interaction with innovative technologies in complex systems. Her work has been based in the domains of transport, healthcare and manufacturing and mobile technologies. She is President of the Chartered Institute of Ergonomics and Human Factors (2015-2016), and co-editor of Evaluation of Human Work, 4th edition (2015). (@scsharples)

Stuart Shirreff is a consultant with Human Applications, and former head of Safety, Health and Environment for KDC Contractors Ltd, UK. Stuart has worked in the UK construction sector for 33 years, the last 10 years in high hazard environments. After initially working as a craft tradesman, he studied and qualified as a chartered safety practitioner before specialising in human factors/ergonomics. Stuart is particularly driven to demonstrate that through practical application of HF/E, safety and health can be evidenced as core to any business. Stuart is also a coordinator for the CIEHF specialist interest group, Occupational Safety and Health Ergonomics Network (OSHEN).

Steven Shorrock is a Chartered Ergonomist and Human Factors Specialist and a Chartered Psychologist, with a background in internal and external consultancy in human factors and safety management in several industries, government, and as a researcher and educator in academia. He holds a BSc in Applied Psychology, an MSc (Eng) in Work Design and Ergonomics, and a PhD in human factors in air traffic control. Steven is a safety and human factors specialist and European safety culture programme leader at EUROCONTROL where he works in countries throughout Europe, and adjunct senior lecturer at the University of New South Wales, School of Aviation. (@StevenShorrock)

Matthew Trigg is a Director of Human Applications. Matthew has worked to share ergonomics ideas with non-ergonomists, particularly with safety practitioners. He believes that simple ergonomics interventions make work better. He is delighted that, halfway through his working life, there appears to be no end in sight for baffling design. His batting average hovers around the high single-digits.

Patrick Waterson (CPsychol, AFBPS, FIEHF) is Reader in Human Factor and Complex Systems at Loughborough University. His research is broadly concerned with the application of the systems approach and human factors methods to safety across a range of domains including healthcare, rail, retail and construction. He has recently edited ‘Patient Safety Culture: Theory, Methods and Application’ (Ashgate) which was published in 2014.

John Wilkinson, Chartered Fellow of the IEHF, CMIOSH and MBPsS, currently consults with the Keil Centre in Edinburgh, Scotland. John worked for the UK Regulator from 1989-2011, was a founder member of its Human and Organisational Factors team from 1999, and led it from 2003-11. The team developed the widely-used HF Web Pages, and provided training and support for on and off-shore major hazard inspectors/specialists. John has inspected, investigated, presented, written and consulted widely on HF/E. He was an expert reviewer for the US CSB reports on Texas City and Macondo.

Claire Williams is a Chartered Ergonomist and Human Factors Specialist (C.ErgHF) providing advice and training in risk management to a wide range of industrial and government organisations. She holds a BSc in Biological Sciences, MSc in Ergonomics and a PhD in Ergonomics expertise. She is a Senior Human Factors/Ergonomics consultant at Human Applications and a Visiting Research Fellow in Human Factors and Behaviour Change at Derby University. (claire_dr)

Anne Williamson (BSc, PhD) is ‪Professor of Aviation Safety at School of Aviation, University of New South Wales, in Sydney Australia. Her research is in the area of human factors, primarily focussing on two related areas; the effects of fatigue and the role of human error in injury and safety. Ann established the NSW Injury Risk Management Research Centre and was Deputy Director. Ann has published extensively in the scientific literature and also been an invited speaker at a wide range of national and international conferences and an invited member of a number of government committees on road and workplace safety.

Roel van Winsen works as a Safety Strategy Advisor for a large European electricity transmission system operator (TSO). He also works as a mentor and lecturer in the Human Factors and System Safety Master’s program at Lund University’s Centre for Risk Assessment and Management. He holds a Master’s degree in Cognitive Psychology from the University of Leiden, the Netherlands, a Master’s degree in Human Factors and System Safety from Lund University, Sweden, and a PhD in Human Factors and Safety Science from Griffith University, Australia. He has trained as an air traffic controller for two years at ATC The Netherlands.

The views expressed are those of the authors, not necessarily those of the any affialiated organisations.

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