Chapter 29: Engaging Participants in Human Factors and Ergonomics

by David M. Antle and Linda L. Miller

Practitioner summary

Human factors and ergonomics (HF/E) has a tradition of working with stakeholders and end-users within a participatory approach. Employee/end-user engagement allows for better comprehension of specific nuances and intricate details of the workplace/environment, project context, and interactions between various elements in the system. Employee/end-user engagement allows for solutions and outcomes that are more appropriate, effective and acceptable for the employees/end-users. Engaging employees/end-users and fostering various levels of participation requires consideration of key roles for those involved, assurance that ethical obligations are met, and facilitation/training by HF/E practitioners. Engagement levels can evolve over time, with progression towards sustained capacity for HF/E throughout a project/enterprise. Establishing common HF/E practices, procedures and language across levels of a project/enterprise can be achieved through employee/end-user engagement.


Practitioner reflections

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About drclairewilliams

I am a senior consultant at Human Applications and Visiting Research Fellow in Human Factors and Behaviour Change at the University of Derby. Most of my work just now deals with leadership and culture in the health and safety realm; trying to support organisations to take a systems approach to understanding behaviour. I blog in a personal capacity. Views expressed here are mine and not those of any affiliated organisation, unless stated otherwise. You can find me on twitter at @claire_dr
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